Service Design For Six Sigma : A Roadmap For Excellence, Hardcover by El-Haik, Basem; Roy, David M., ISBN 0471682918, ISBN-13 9780471682912, Like New Used, Free shipping in the US The Design for Six Sigma (DFSS) is a data-driven method for ensuring quality control in all areas of a business. This guide for managers and graduate students applies the principles of DFSS to the service process. Consultant El-Haik (Six Sigma Professionals, Inc.) and business executive Roy (Textron, Inc.) discuss such topics as innovation, interface management, and Voice of Customer (VOC) process integration, as well as axiomatic design, the theory of inventive problem solving, and Taguchi's method. Annotation ©2005 Book News, Inc., Portland, OR ()

Service Design For Six Sigma : A Roadmap For Excellence, Hardcover by El-Haik, Basem; Roy, David M., ISBN 0471682918, ISBN-13 9780471682912, Brand New, Free shipping in the US The Design for Six Sigma (DFSS) is a data-driven method for ensuring quality control in all areas of a business. This guide for managers and graduate students applies the principles of DFSS to the service process. Consultant El-Haik (Six Sigma Professionals, Inc.) and business executive Roy (Textron, Inc.) discuss such topics as innovation, interface management, and Voice of Customer (VOC) process integration, as well as axiomatic design, the theory of inventive problem solving, and Taguchi's method. Annotation ©2005 Book News, Inc., Portland, OR ()